Details

Session Overview: Telehealth has been for fine-tuning hearing aid settings for more than 25 years, and yet adoption by professionals has been very low, for a variety of reasons. The global COVID-19 pandemic has developed a greater sense of urgency, as many hard-of-hearing patients are among the most vulnerable to the virus. The issue, however, will be whether THIS time is different and result in changes in “best practice” that include ways to use “virtual” care to enhance face-to-face care provided by audiologists. This session will focus discussion of the ways that technology may be used to create a practice AND business model for the 21st century. Specific attention will focus on how telehealth may be used to preserve or improve user outcomes, improve practice efficiency, and improve user experience. Examples will include sample models that measure and assess the value of professional service independent of the product.

 

Presenter(s): Dr Dave Fabry

 

Event: Trans Tasman Conference 2020