Details

Session Overview: "At any stage of your audiology career, you're bound to deal with difficult clients. These can be the most rewarding clients you work with, but if they are not handled correctly, the situation can become impossible to manage. Clients may have unrealistic expectations, chronic medical or ontological problems or untreated personality issues. They may need constant physical or emotional support. Whatever the issue, Patrice's many years of clinical experience brings a depth of knowledge on management strategies across the complete spectrum of challenging clients. This session will examine presenting features and exploring possible solutions. There will be opportunities for participants to share their own experiences, what worked, what didn't and when it is OK to let go."

 

Presenter(s): Facilitator: Sasha Benatar, Audiologist, Lions Hearing Clinic; Patrice Lockwood, Audiologist, Victorian Hearing

 

Event: InspirED 2020